Refund policy
Return Requests
Return requests must be submitted within 7 calendar days of delivery.
To qualify for a return, the product must be:
- Unopened and unused
- In its original sealed container
- In its original packaging
- Accompanied by proof of purchase
Contact us through our Contact page before mailing anything back. Returns sent without prior approval will not be accepted.
Opened or Used Products
Opened, partially used, or unsealed cleaning products cannot be returned due to product safety and handling requirements.
Return Shipping and Restocking Fee
Customers are responsible for return shipping costs on approved standard returns.
Original shipping charges are nonrefundable. A 10% restocking fee will be deducted from the product refund.
Customers should use a trackable shipping service and follow all return-shipping instructions provided by Bella Boss ProClean Solutions.
Sale and Promotional Items
Sale, discounted, and promotional items are final sale and cannot be returned for a change of mind.
This restriction does not apply when an item arrives damaged, leaking, incorrect, or otherwise eligible for replacement or refund under this policy.
Refund Processing
After an approved return is received and inspected, we will notify the customer whether the refund has been approved.
Approved refunds will be issued to the original payment method within 7 to 10 business days. Financial institutions may require additional time to post the refund.
Damaged or Leaking Products
Damaged or leaking products must be reported within 48 hours of delivery.
Provide the order number and clear photographs of:
- The outside of the shipping box
- The shipping label
- The damaged or leaking product
- Any affected packing materials
Keep the product and packaging until the claim has been reviewed. Customers may choose an approved replacement or refund. Restocking fees and return-shipping charges do not apply to verified damaged or leaking products.
Do not discard or return a damaged product unless instructed to do so.
Incorrect or Missing Items
Incorrect or missing items must be reported promptly upon receipt of the order.
Include the order number, photographs of the received contents, and a description of the issue. After verification, Bella Boss ProClean Solutions will provide an appropriate replacement or refund.
Packages Marked Delivered but Not Received
If USPS marks a package as delivered but it cannot be located, the customer must first contact USPS and file a missing-mail or insurance claim when eligible.
Keep the USPS case or claim number and contact us after the claim has been filed so we can review the available next steps.
Exchanges
We do not offer traditional product exchanges. Eligible issues are resolved through an approved refund or replacement.
Order Changes and Cancellations
Requests to change or cancel an order must be submitted within 12 hours of purchase.
Changes and cancellations cannot be guaranteed after processing has begun. Orders that have already shipped cannot be changed or canceled.